Making our site
accessible to all
We're committed to making our website usable by as many people as possible, regardless of ability or technology.
Our commitment
We want everyone to be able to use our website comfortably and independently. We follow the Web Content Accessibility Guidelines (WCAG) 2.2 AA as our standard.
Our accessibility work is reviewed continuously, and we involve users with accessibility needs in testing our sites.
What we do well
We design for keyboard navigation, provide alt text for images, ensure sufficient colour contrast, and support screen readers and other assistive technologies.
We avoid automatic carousels that require time-limited interaction, and we provide transcripts for our video content.
Known limitations
Some of our historical documents, such as older PDF reports, may not be fully accessible. We provide HTML alternatives where possible.
If you encounter content you cannot access, we will provide it in an alternative format on request.
How to request help
If you have difficulty using our website, or would like content in an alternative format, contact our accessibility team at accessibility@bandoinsurance.com or call +44 (0)20 7340 0000.
We aim to respond to accessibility requests within five working days.
Feedback and enforcement
Your feedback helps us improve. If you have a suggestion, please let us know via accessibility@bandoinsurance.com.
If you feel we have not responded appropriately to an accessibility issue, you can escalate it to the Equality and Human Rights Commission (EHRC).