Innovation
Innovation at the
heart of insurance
From artificial intelligence to the future of mobility, we're building the products and services of tomorrow.
Our focus
Where we're innovating
£100m+
Annual tech investment
across the group
1,400+
Tech colleagues
in data, engineering and design
5
Innovation labs
London, Manchester, Dublin, Toronto, Bangalore
40+
Active experiments
in production this year
AI and machine learning
Using data to personalise cover, price risk more fairly and improve claims.
Data and analytics
A modern data platform powering real-time insight across the group.
Customer digital experiences
Simple, fast and accessible digital journeys for every product.
Climate and sustainability tech
Technology that helps us measure and manage our climate impact.
Case studies
Innovation in action
Flood risk modelling
How satellite data is changing the way we price flood risk.
Telematics and safer driving
Using driving data to reward safer drivers and reduce accidents.
Fraud detection at scale
Machine learning that spots fraud in milliseconds.
Customer service, reinvented
How natural language AI is transforming our contact centres.